faq

At Motus Health we offer integrated healthcare services tailored to your unique needs, ensuring a well rounded approach to your well-being.

If you’re wanting to manage an injury, improve movement or physical function, reduce pain, improve performance, or rehabilitate after surgery, our expert practitioners provide the best customer care, service and support to help our clients realise their activity and performance goals. For more information on what services we offer, click here.

No – you can book an appointment directly with us for diagnosis and treatment. We can process ACC claims without a referral from a GP. If we need to refer you to another specialist, we can do that.

The physiotherapist will take a thorough history from you about what the main issues are and how they occurred.

A physical examination will help to inform the physiotherapist of a diagnosis. This may include watching you run, jump or lift objects depending on your situation.

We may utilise real time video to provide feedback and show you what may be happening when you perform certain activities.

The physiotherapist may want to refer you for an X-ray or ultrasound scan if clinically applicable.

During the consultation you will be informed of the most likely diagnosis, the treatment options, and timeframes.  This will also include how many physio treatments it may take to have you back up and going again.

Appointment times vary depending on the complexity of your injury or management. We are committed to providing flexible appointment times and allowing enough time to treat you completely. This includes fully explain your condition, outline treatment plans and provide treatment.

Usually your initial appointment will be approximately 40 minutes. Additionally,  with follow up appointments being 20 or 30 minutes. This of course will be depending on the complexity of your injury.

If you believe you have a complex injury, or more than one injury please inform the reception team. When they are making your initial appointment, they will ensure appropriate appointment times will be booked.

Yes, ACC contributes towards the cost of physiotherapy treatments for injuries caused by an accident. Many injuries we see are accepted by ACC. You can also see us privately, and in some instances your Medical Insurance may cover some of your treatment costs.

You can access our physiotherapists directly without a referral from your GP, for private and ACC injuries.

We can fill out the ACC forms and lodge them with ACC on your behalf. Once your claim is accepted, you will be asked to pay for the portion of the treatment not covered by ACC.

Yes, ahead of your appointment, we’ll invite you to fill out a secure online form which tells us a little about your needs.  This also enables you to consent to be treated. It’s ok if you prefer to do this at the clinic – just arrive 5 minutes earlier than your appointment time.

Each injury, body, and goal are different so there isn’t a ‘one size’ approach. Here at Motus Health, we’re focused on helping you get back to your best and living active. We will outline a personalised treatment plan that will set out the likely timeframe and milestones to achieve along the way.

Human bodies are complex and there’s often no ‘one fix’, nor a ‘quick fix’ for them when injured or in pain. Every body is different, and each treatment plan will be too.

We use a range of ways to diagnose progress, such as objective markers. However, sometimes even the best knowledge, sustained efforts and discipline don’t get the result we want. We are committed to your wellness too. We will keep the dialogue open and where needed will provide referrals to other specialists or practitioners.